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Continuous Improvement


Policy Statement

  This policy is part of Brucom's continuous improvement                 processes to deliver business services and products. The                 effectiveness of the business system is continually monitored for       the purpose of identifying and implementing improvements.


  Brucom is committed to:

  • ​maintaining a Quality and Health/Safety System, complying with its requirements and continually improving its effectiveness

  • working towards exceeding customer satisfaction and business performance

  • developing and maintaining business documentation that communicates the required standard of output from its key business processes

  • continuous improvement and through strong institute leadership, the active participation of all management and staff in the improvement process




  • conducting annual reviews of the Quality and Health/Safety Systems to ensure its continuing stability and effectiveness

  • recognising potential contributions of suppliers and partners

  All Brucom staff play an important role in the organisation's                 continuous improvement. Staff feedback and actions are vital to           ensuring our organisation's ongoing success. The Quality and               Health/Safety System is based on adherence to the following               principles:

  • a commitment by all staff to continuous improvement of processes, products and services 

  • input and involvement of all staff in identifying and implementing quality improvements

  • systematic use of quantitive feedback as the basis for identifying and prioritising improvement opportunities

  • ​Meet and exceed customers expectations and all other requirements.


  • Achieve continual and increased efficiency in all of our operations and production processes.


  • Establish objectives to demonstrate organisational direction
    and drive improvement in all areas of manufacturing.

  • ISO 9001 Accredited

  • Staff certified to IPC A-620

  • Automated Testing Equipment

Brucom Distribution LTD is committed to providing precision

products for industrial, automotive and defence applications.

In pursuit of this,​ we are dedicated to the following...

Call sales on 01889 272645

Software & System Updates

Sage software helps improve our customer relationships by organising and automating communications and activities across all customer-facing departments. It also offers everything we need to run the manufacturing, accounts and payroll.

Quality Systems

Brucom's quality systems and documents, are completely computerised with full automated revision control. Monitoring closely all internal, external and supplier non conformances we can maintain,high performance throughout.


Our quality system allows us to gather crucial data to show performance trends and highlights improvements needed so that we can act upon them immediately.

Terms & Conditions of Supply

Our standard terms and conditions of supply can be downloaded here, along with an account opening form and a copy of all relevant contacts to ensure your experience with us is smooth and seamless. However please feel free to call us if you have any requirements or questions that are not located on this website.


We are all part of something bigger, we are committed to utilising materials, energy and resources responsibly, please find attached our Environmental Policy which details our commitment to the planet.

Process Control

Brucom strives to improve all aspects of its manufacturing processes and we employ many computer software systems to ensure we have effective control and traceability over all aspects of our business, such as:


  • Document Control / Revision Control

  • Engineering Documentation, BoM, Test, 
    Schematics, Work Instructions

  • Component usage and traceability

  • Machine usage and traceability

  • Product Serialisation

  • Batch processing & Barcoding

  • Efficiency & KPI’s

  • Quality monitoring & Improvement

Health & Safety

Brucom’s most important asset is its personnel, because of this we take the well being and safety of every member seriously. Employing 58 staff at our Hixon site is no short order and we employ 2 full time qualified level 3 first aiders, 2 full time fire marshals and a dedicated Health and Safety manager.


We also have a dedicated OHSAS18001 software system to ensure compliance and traceability of risks assessments, preventative measures

and documentation control.

Modern Slavery Statement

This statement is made pursuant to s.54 of the Modern Slavery Act 2015 and sets out the steps that Brucom has taken and is continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain. 

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